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Pickup requests come in, an optimizer assigns them to drivers within their time windows, and the plan updates itself when new requests arrive during the day. Compare it with a typical manual-style plan on the same day.
Requests arrive by WhatsApp, email, web form or the client's own system and land in one queue.
An LLM turns free text into a structured request (parcels, time window, priority, address) checked against a strict schema. Unclear messages go to a person.
OR-Tools solves the routing problem with time windows, van capacity and priorities, using road travel times.
Each driver gets an ordered stop list with ETAs on their phone.
New requests, cancellations or delays trigger a fresh solve in seconds. Stops already under way stay locked.
Dashboard and daily report: parcels per driver-hour, missed pickups and why, distance driven.